Privacy Policy

Elvio Ltd, trading as Elvio Services, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website (www.elvioservices.co.uk) or engage our services.

1. Data We Collect

• Personal information you provide via contact forms, service requests, or email (e.g., name, email address, telephone number, company details).
• Technical information automatically collected when using our website, such as IP address, browser type, device, and pages visited.
• Cookies and tracking data, as outlined in our Cookie Policy.

2. How We Use Your Data

• To respond to inquiries and provide requested services.
• To improve our website, services, and customer experience.
• To comply with legal obligations and for internal record-keeping.
• To communicate important updates about services or policies (only when consented to or legally required).

3. Legal Basis for Processing

We process your personal data under UK GDPR legal bases, including:

• Your consent (e.g., newsletter sign-ups).
• Contractual necessity (providing services you request).
• Legal compliance (regulatory or accounting obligations).
• Legitimate interests (improving our services or website).

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers assisting with business operations (e.g., IT providers, email services).
• Regulatory authorities where required by law.
• ICW Management for operational compliance with waste and aviation services.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or defend legal claims. Contact information for completed services may be retained for up to 7 years for accounting and compliance purposes.

6. Your Rights

• Access your personal data held by us.
• Request correction or deletion of your data.
• Object to or restrict processing where legally permitted.
• Withdraw consent at any time (without affecting lawful processing prior to withdrawal).
• Lodge a complaint with the Information Commissioner’s Office (ICO).

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Only authorised staff have access to personal data on a need-to-know basis.

8. Changes to this Privacy Policy

We may update this policy periodically. Updates will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.

Contact Information