Privacy
Policy.

1. Who We Are

Elvio Services Ltd ("we", "us", "our") provides outdoor services and facilities management across Cambridgeshire and Bedfordshire through our Elvio Outdoors and Elvio FM divisions. This policy explains how we collect, use and protect your personal data.

2. Information We Collect

We may collect your name, address, telephone number, email address, and details of the services you have requested or received. For commercial clients, we may also hold business contact details and contract documentation.

3. How We Use Your Information

• To provide quotations and deliver the services you have requested
• To manage bookings, scheduling and ongoing maintenance contracts
• To communicate with you regarding your service, including reminders and updates
• To maintain records required for compliance, accreditation and audit purposes

4. Sharing Your Information

We do not sell your personal data. Information may be shared with subcontracted technicians directly involved in delivering your service, and with third-party platforms used for scheduling, invoicing, and our client portal, strictly for the purposes of delivering our services.

5. Data Retention

We retain personal data for as long as necessary to provide our services and to meet legal, accounting and compliance obligations, after which it is securely deleted or anonymised.

6. Your Rights

Under UK data protection law, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Contact

For any privacy-related queries, contact us at services@elvioservices.co.uk or call 01223 398800.