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Privacy Policy

How Elvio Services collects, uses and protects your personal data. Last updated: January 2025.

1. Who We Are

Elvio Services is a specialist cleaning and facilities management company operating across Cambridgeshire. We are the data controller for personal data collected through this website. You can contact us at services@elvioservices.co.uk or by calling 01223 398800.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

  • Name and contact details (email address, phone number)
  • Company name and job title
  • Details of the services you are enquiring about
  • Messages and correspondence you send us
  • Technical data including IP address, browser type and pages visited

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and consultation requests
  • Provide and manage the services you have requested
  • Send you relevant information about our services where you have consented
  • Improve our website and services
  • Comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR: contract performance (to deliver services you have requested), legitimate interests (to respond to enquiries and improve our services), and consent (where you have explicitly agreed to receive marketing communications).

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with our technology platform provider (ProCleanerUK) for the purpose of managing your service contract, and with professional advisers where necessary. All third parties are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements. Client contract data is typically retained for seven years following the end of a contract.

7. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Request erasure of your personal data
  • Object to or restrict processing of your personal data
  • Request portability of your personal data
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at services@elvioservices.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

Our website uses essential cookies required for the site to function correctly. We do not currently use tracking or advertising cookies. If this changes we will update this policy and seek your consent where required.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website is served over HTTPS and all data transmitted to our technology platform is encrypted.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when the policy was last revised. Continued use of our website following any changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions about this privacy policy or how we handle your personal data, please contact us at services@elvioservices.co.uk or call 01223 398800.